Reservations & Cancellations
1. All boarding & Daycare Reservations require a credit card on file and a 50% retainer fee.
2. Regular boarding cancellations require a 72 hour notice for retainer fee to be refunded. Failure to give a full 72 hour notice will result in a non refundable retainer fee.
3. Holiday boarding (which is defined as 5 days before or after any bank holiday) requires a 5 day notice for retainer fee to be refunded.
4. Daycare-only reservations must be canceled at least 24 hour in advance. Failure to do so will result in a non refundable retainer fee.
5. All boarding dogs are required to have a compatibility assessment an evaluation day prior to their stay, if your dog does not have their evaluation prior, Paws & Claws will not be able to accommodate boarding.
Credit Card Policy
Day Care Closed Dates & Information
The Day Care service are closed on the following holidays:
New Year’s Day
Easter
July 4th
Thanksgiving
Christmas Eve
Christmas Day
Pet Care Routine When Closed
Holiday Pick-Up
Only limited hours of 7:00am – 10:00am are available for drop-off and pick-up on the days that fall on a holiday.
We are aware of extreme circumstances when this may be necessary and may be available in certain cases. Please speak directly to management if this is necessary.